Even with the class-leading products we offer, we understand that sometimes things can go wrong.

All of our products come with a 6-month limited warranty against manufacturing defects, so you’ll usually be entitled to a free replacement of your product if a manufacturing defect becomes apparent during the 6-month period starting from your receipt date of purchase.

This warranty does not apply if you cannot present proof of purchase, or have damaged your product.

Damage can include exposing a device to moisture, dropping it or otherwise damaging it. For Q Cartridges, this can also include prolonged exposure to sunlight, changes in air pressure (e.g. flying), and incorrect usage.

If you think you may have accidentally damaged your product, we’re still here to help. Please get in touch and we’ll see what we can do for you!

Please note that warranty claims are processed in the order in which they are received. If your situation is urgent, please visit the pharmacy that supplied your product to request a replacement, or contact us on 1300 642 682 (Mon – Fri 9am – 5pm AEST).