Make a warranty claim

All Nicovape® Q products come with a 6-month limited warranty against manufacturing defects from your receipt date of purchase.

Additional information
If a manufacturing defect is verified during the claim process, you will be entitled to a free replacement of your product.

This warranty may not apply if you cannot present proof of purchase, or have damaged your product.

Damage can include exposing a device to moisture, dropping it or otherwise damaging it. For cartridges, this can also include prolonged exposure to sunlight, changes in air pressure (e.g. flying), and incorrect usage.

If you think you may have accidentally damaged your product, we’re still here to help. Please get in touch and we’ll see what we can do for you.


Please allow up to 5 business days for our technical support team to assess your claim.

If your situation is urgent, please visit the pharmacy that supplied your product to request an immediate replacement, or contact us on 1300 642 682 (Mon – Fri 9am – 5pm AEST).

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How to connect to mynicovapeQ

Your Nicovape® Q device is fitted with NFC technology for easy 'tap & go' connection to most smartphones into the mynicovapeQ portal.

1

Hold your device so the NFC mark is against the NFC antenna on your smartphone.

Scroll down for instructions on locating your antenna

2

Once your device vibrates and the LED flashes blue, a browser notification will drop down on your phone. Tap this to access the portal.

How to locate your NFC antenna

iphone

Your NFC antenna is located at the top of your phone in the middle.

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